Project Showcase

Oversaw the seamless handover and merger of operations departments from HKSTAR to Netvigator, ensuring a smooth transition of IT infrastructure and services during the integration process.

Designed and developed SUPERMON, an in-house monitoring solution integrating data from Big Brother, MRTG, and SiteScope with a Flash-based UI for system oversight and performance tracking. Features automated alerts, notifications, and a solutions advisory system for error resolution. Implemented single-handedly to boost operational visibility and efficiency across the operations department.

Engineered a comprehensive asset management application, enabling purchase order entry, tracking, printing, receiving, acceptance of items, and inventory management to optimize resource allocation and accountability.

Created a robust Change Management System to standardize methods and procedures for handling IT infrastructure changes, incorporating an approval workflow to ensure efficient change control, minimizing incidents and their impact on service delivery. Implemented single-handedly to enhance operational stability across the department

Developed a Document Management System to track, store, and manage electronic documents and scanned paper records, supporting storage, retrieval, indexing, and versioning, and incorporating a check-in/check-out workflow to streamline document workflows. Implemented single-handedly to improve document accessibility and control across the department.

Founded a new support team and introduced OneDoor, a walk-in support area, to improve customer service accessibility and operational efficiency for the school community.

Virtualized all physical servers to VMware ESXi, significantly enhancing resource efficiency and scalability across the school’s IT infrastructure.

Implemented a comprehensive migration from Apple Open Directory (LDAP) to Microsoft Active Directory, ensuring seamless user authentication and system integration across the school’s IT environment.

Deployed the JAMF Device Management System (Casper Suite) for the entire school’s staff and students, utilizing LDAP as the backend for user management to enhance device security and administration.

Migrated the school-wide migration of the mail system from FirstClass Mail to Google Workspace Gmail, integrating LDAP for user management to improve email and collaboration capabilities.

Executed the migration and setup of a next-generation firewall, integrating it with LDAP for user management to bolster network security and authentication processes.