Work Experience

Company's Business Nature: General Trading

Reference(s):

• Mr. Kumar Daryanani,
  Manager,
  Reachable at +852.23117766

• Mr. Lal Daryanani,
  Director,
  Reachable at: +852.23117766

Business Trip(s):

• China:

  • Shanghai: Pudong

  • Guangdong: Guangzhou, Shenzhen, Dongguan, Zhuhai

  • Fujian: Xiamen, Fuzhou

  • Zhejiang: Ningbo,Yiwu,

  • Jiangsu: Nanjing

  • Hunan: Zhuzhou, Changsha

Job Title(s):

1. Quality Control Inspector

   • Duration: approximately 1 year

   • Job Duties:

     • Conducted thorough inspections of goods in China to ensure compliance with quality standards and client specifications.

     • Traveled frequently to manufacturing sites in China to oversee quality control processes and verify product integrity prior to shipment.

     • Monitored the loading of goods onto shipping containers, ensuring proper handling, packaging, and adherence to safety regulations.

     • Collaborated with suppliers and logistics teams in China to address quality issues and implement corrective actions.

     • Documented inspection findings and prepared detailed reports for management and clients to support decision-making and compliance.

     • Ensured timely resolution of discrepancies during the loading process to maintain shipping schedules and minimize delays.

     • Maintained strong communication with international stakeholders to coordinate quality assurance across borders.

2. Merchandiser (& IT Support)

   • Duration: approximately 1 year

   • Job Duties: 

     • Sourced and procured products from local suppliers and China, ensuring compliance with company quality and client requirements.

     • Reported progress and challenges to the Senior Merchandiser, contributing to team alignment and strategic planning.

     • Attended international trade fairs to explore new product opportunities and establish initial supplier connections.

     • Provided PC/IT support to the Hong Kong office, troubleshooting hardware and software issues to maintain operational functionality.

     • Documented sourcing activities and IT support efforts, supporting record-keeping and process optimization.

3. Senior Merchandiser (& IT Support)

   • Duration: approximately 1 year

   • Job Duties:

     • Oversaw the sourcing and procurement of high-quality products from local suppliers and China, ensuring alignment with company and client specifications.

     • Responded to product inquiries from overseas customers, fostering strong international client relationships and addressing their needs effectively.

     • Assigned and supervised sourcing tasks and product development projects for junior merchandisers, optimizing team productivity and coordination.

     • Led business trips to China to source new products, negotiate contracts, and establish or maintain strategic supplier relationships.

     • Represented the company at international trade fairs, identifying new opportunities, negotiating deals, and enhancing the product portfolio.

     • Managed end-to-end purchasing processes, from concept receipt to shipment completion, including sample coordination, product development, execution, and delivery.

     • Ensured product quality, on-time shipment, and superior supplier performance through rigorous oversight, follow-up, and quality assurance protocols.

     • Directed product inspections, delegating tasks to Quality Control Inspectors to uphold stringent quality standards.

     • Compiled and analyzed detailed reports on sourcing activities, IT support resolutions, and inspection outcomes, driving process improvements and strategic decisions.

     • Provided advanced PC/IT support to the Hong Kong and China offices, troubleshooting complex hardware and software issues to sustain operational efficiency.

     • Maintained and upgraded network and IT systems across office locations, ensuring reliable infrastructure for staff and business operations.

Company's Business Nature: General Trading

Reference(s):

• Mr. Balu Chainrai,
  Director,
  (contact details can be provided upon request)

Business Trips:

• Europe:

  • United Kingdom: London

  • Belgium: Brussels, Antwerp

  • Austria: Vienna

  • Germany: Frankfurt, Munich

  • Hungary: Budapest

  • Poland: Warsaw

• Russia

  • Moscow

Job Title(s):

1. Merchandiser

   • Duration: approximately 6 months

   • Job Duties:

     • Conducted thorough inspections of goods in China to ensure compliance with quality standards and client specifications.

     • Traveled frequently to manufacturing sites in China to oversee quality control processes and verify product integrity prior to shipment.

     • Monitored the loading of goods onto shipping containers, ensuring proper handling, packaging, and adherence to safety regulations.

     • Collaborated with suppliers and logistics teams in China to address quality issues and implement corrective actions.

     • Documented inspection findings and prepared detailed reports for management and clients to support decision-making and compliance.

     • Ensured timely resolution of discrepancies during the loading process to maintain shipping schedules and minimize delays.

2. Overseas Sales Executive & Director's Liaison and Collections Coordinator (& IT Support)

   • Duration: approximately 1.5 years

   • Job Duties

     • Undertook frequent business trips to Europe and Russia to collect payments, ensuring legal and secure transfer of funds back to Hong Kong in alignment with the director’s financial objectives..

     • Served as a Personal Assistant to the Managing Director, providing comprehensive business and personal support to facilitate daily operations.

     • Accompanied the Managing Director on international business trips, managing travel logistics, accommodations, and detailed agendas.

     • Developed new markets and cultivated customer relationships by attending international and local trade fairs to expand the company’s reach.

     • Handled overseas inquiries, and followed up with clients to maintain strong, long-term customer relationships.

     • Provided PC/IT hardware and software support to the Managing Director, ensuring seamless technology use for business needs.

     • Provided PC/IT hardware and software support to the Hong Kong and London offices, troubleshooting issues to maintain operational efficiency across locations.

     • Documented travel itineraries, financial transactions, and IT support activities, contributing to accurate records and process improvements.

Company's Business Nature: Telecommunications and Technology Provider

Reference(s):

• Mr. Patrick Tang,
  Assistant Manager,
  Reachable at +852.28830917

• Mr. Simon Kui,
  Manager,
  Reachable at +852.28881697

• Mr. Tom Leung,
  Assistant Vice President,
  Reachable at +852.28880355

Job Title(s):

1. SOC Operator (7x24, shift based)

   • Duration: approximately 1 Year

   • Job Duties:

     • Managed daily systems operations within the Server Operation Center, overseeing batch job execution, administration tasks, and backup and recovery processes to ensure system reliability.

     • Monitored data center networks and systems continuously, identifying and addressing performance issues to maintain operational uptime.

     • Collaborated with the Operation Supervisor and System/Network Engineers to perform problem diagnosis, conducting preliminary analysis of issues related to batch jobs, online provisioning, system hardware, and environmental factors.

     • Contributed to the creation and maintenance of comprehensive operations documentation, enhancing team efficiency and knowledge sharing.

     • Assisted in developing automated monitoring programs, scripts, and procedures to streamline operational workflows and improve system oversight.

     • Supported incident response efforts by providing initial troubleshooting and escalating complex issues to senior engineers, ensuring timely resolution.

     • Maintained accurate logs of system activities, backup schedules, and incident reports, supporting compliance and operational audits.

     • Participated in cross-functional team efforts to optimize data center processes, contributing to a stable and secure IT environment.

2. SOC Supervisor (7x24 Shift Based)

   • Duration: approximately 6 months

   • Job Duties:

     • Oversaw the implementation, change management, and daily operations of server systems, conducting system health checks and performance monitoring to ensure optimal functionality.

     • Enforced adherence to standard operating guidelines and procedures established by management and superiors, ensuring operators maintained high operational standards.

     • Directed the implementation of changes to assigned application systems, communicating updates effectively to concerned parties, including the Data Centre, to maintain alignment.

     • Led problem diagnosis and conducted preliminary analysis of issues related to batch jobs, online provisioning, system hardware, and environmental factors, driving resolution efforts.

     • Coordinated with vendors to facilitate problem fixing, following established escalation procedures to ensure timely and effective solutions.

     • Developed and maintained comprehensive operations documentation, enhancing team efficiency and compliance with organizational protocols.

     • Created and refined automated monitoring programs, scripts, and procedures to improve system oversight and operational workflows.

     • Supervised a team of SOC operators, providing guidance and support to optimize performance and uphold service quality standards.

     • Monitored key performance indicators (KPIs) and generated detailed reports on system health and incident resolutions, supporting strategic decision-making.

     • Collaborated with cross-functional teams to implement best practices, contributing to a robust and secure data center environment.

3. Content Management Officer

   • Duration: approximately 1.5 year

   • Job Duties:

     • Scheduled, placed, and verified Video On Demand (VOD) programming and advertising elements sourced from numerous local and national content providers, ensuring seamless integration.

     • Prepared comprehensive content transmission plans to optimize customer experience and uphold stringent quality control standards across all platforms.

     • Monitored VOD content placement, distribution, and reporting processes, recording outages and troubleshooting issues in collaboration with all vested parties to maintain service reliability.

     • Developed and implemented automated VOD content distribution and placement scripts, programs, and procedures to enhance operational efficiency and accuracy.

     • Conducted regular quality assessments of VOD content, ensuring compliance with broadcast standards and client expectations.

     • Coordinated with content providers and internal teams to resolve distribution challenges, facilitating timely content delivery and minimizing disruptions.

     • Maintained detailed logs of content schedules, outage incidents, and resolution actions, supporting performance analysis and reporting for management.

     • Led the creation and updating of operational documentation, improving team workflows and adherence to company protocols.

     • Collaborated with technical and marketing teams to align VOD programming with strategic business goals, enhancing customer engagement and satisfaction.

     • Oversaw the testing and deployment of new VOD systems and updates, ensuring robust performance and scalability in a dynamic content environment.

4. IP Solutions Officer (Programmer) 

   • Duration: approximately 6 months

   • Job Duties:

     • Assisted in the design and development of innovative applications, leveraging Oracle as the primary database to ensure robust data management and integration.

     • Coded new applications using Java, VB/ASP, and PHP, utilizing Oracle databases to support scalable and efficient software solutions.

     • Supported the debugging of software issues, maintaining and optimizing the production code base, including Oracle-based systems, to ensure system stability.

     • Collaborated with team members to conduct various system testing phases, including unit, integration, and performance tests, validating Oracle database functionality and application performance.

     • Assisted in setting up development environments and performing system installations, configuring Oracle databases to facilitate seamless deployment and operational readiness.

     • Participated in requirement analysis and solution planning, aligning application designs with business objectives using Oracle as a core data platform.

     • Documented coding processes, test results, and installation procedures, including Oracle database configurations, to enhance team knowledge and compliance with development standards.

     • Provided technical support during application deployment, troubleshooting Oracle-related issues to minimize downtime and ensure user satisfaction.

     • Contributed to the enhancement of existing IP solutions, implementing updates and patches to Oracle databases to improve performance, security, and scalability.

     • Worked closely with cross-functional teams, including database administrators and project managers, to integrate Oracle-based applications into the broader IT infrastructure.

5. Senior IP Solution Officer (Senior Programmer)

   • Duration: approximately 5.75 Years

   • Job Duties:

     • Led a team of 20 programmers, providing strategic direction and oversight to design, develop, test, and implement innovative server monitoring and management applications and solutions.

     • Directed the end-to-end process of designing, developing, testing, and deploying new server monitoring/management applications, utilizing Oracle databases to ensure robust data integration and performance.

     • Oversaw the debugging of software issues, maintaining and optimizing the production code base, including Oracle-based systems, to uphold system reliability and security.

     • Conducted comprehensive system testing phases—unit, integration, and performance—preparing detailed technical documentation to support application deployment and compliance.

     • Managed the setup of development environments and performed system installations, configuring Oracle databases and infrastructure to ensure seamless operational readiness.

     • Supported, maintained, and implemented critical projects for daily company operations, enhancing service delivery and IT infrastructure stability.

     • Maintained and upgraded current in-house applications, providing advanced problem-solving support for system applications to address complex technical challenges.

     • Collaborated with cross-functional teams, including database administrators and project managers, to align server solutions with business goals and technical standards.

     • Monitored application performance and implemented proactive updates, leveraging Oracle to improve scalability, efficiency, and user experience.

     • Mentored junior programmers, fostering skill development and ensuring adherence to best practices in software development and documentation.

Business Nature: Education

Job Title(s):

1. Computer Fundamentals / English Teacher

   • Duration: approximately 1.75 Years

   • Job Duties:

     • Customized Lesson Planning:

       • Develop tailored lesson plans for IT Fundamentals (e.g., hardware, software, basic networking, cybersecurity basics) and English (e.g., grammar, vocabulary, speaking, writing) based on each student’s skill level, goals, and pace.

       • For students learning both, integrate lessons where possible (e.g., teaching English technical terms for IT or writing IT-related emails in English).

       • Align IT content with teaching resources  (e.g., CompTIA IT Fundamentals, Professor Messer, Khan Academy) and English content with goals like dialy or workplace communication and teaching resources (e.g., British Council, ESL Library, BBC Learning English and Open Educational resources (OER))

     • Personalized Instruction:

       • Deliver engaging, hands-on lessons in-person or online, using practical exercises for IT (e.g., troubleshooting software, setting up a network) and interactive methods for English (e.g., conversational practice, role-playing).

       • Adapt teaching to suit learning styles, addressing technical IT challenges (e.g., understanding binary) and language barriers (e.g., pronunciation or sentence structure).

       • Combine subjects when relevant (e.g., teaching how to write an English IT support ticket or explain computer issues fluently).

     • Progress Assessment:

       • Create and evaluate customized tasks, such as IT quizzes (e.g., identifying hardware components) and English assignments (e.g., essays or speaking exercises), to track progress.

       • Provide detailed feedback to improve technical proficiency in IT and language accuracy/fluency in English.

     • Mentoring and Support:

       • Guide students on goals like IT careers, certifications, or English for academic/job success (e.g., preparing for IT job interviews in English).

       • Build confidence by breaking down complex IT concepts and addressing English language anxieties, fostering problem-solving and communication skills.

     • Resource Management:

       • Provide or recommend materials for both subjects, such as IT software (e.g., virtual labs, coding platforms) and English tools (e.g., language apps like Duolingo, grammar guides).

       • Ensure access to necessary tools (e.g., computers for IT labs, audio resources for English pronunciation).

     • Scheduling and Communication:

       • Coordinate session times and formats (in-person or virtual) with students or guardians, balancing IT and English lessons based on demand.

       • Communicate progress, challenges, and next steps clearly, especially with parents for younger learners.

     • Staying Current:

       • Keep updated on IT trends (e.g., cloud computing, cybersecurity) and English teaching methods (e.g., ESL techniques, exam formats).

     • Business Administration (Self Employed Private Tutor Focus):

       • Market tutoring services for both IT and English, manage bookings, and handle payments.

       • Maintain records of lesson plans, student progress, and invoices for both subjects.

Company's Business Nature: Educational Technology Company (online learning platform)

Reference(s):

• Mr. Eric Wong,
  CEO,
  Reachable at +852.35838800

• Mr. Joseph Chan,
  Manager,
  Reachable at +852.69033556

Job Title(s):

1. Senior System Engineer

   • Duration: approximately 1.75 Years

   • Job Duties:

     • Performed comprehensive system administration, executing proactive and reactive troubleshooting and remediation to ensure optimal performance and uptime.

     • Maintained and optimized network and system infrastructure, implementing enhancements to support robust IT operations.

     • Provided technical support to helpdesk staff and end users, resolving issues efficiently to enhance user satisfaction and productivity.

     • Oversaw day-to-day data center operations, conducting continuous monitoring of systems, network performance, and service availability to maintain reliability.

     • Managed production system control and rollouts, overseeing change and configuration management to ensure seamless deployment and stability.

     • Developed and executed disaster recovery strategies, minimizing downtime and safeguarding critical data and systems.

     • Collaborated closely with the development team to provide a high-reliability running environment, supporting application performance and security.

     • Created and maintained detailed system documentation, improving team efficiency and adherence to operational standards.

     • Delivered end-user support for in-house software applications, troubleshooting issues and ensuring effective utilization across the organization.

     • Regularly re-evaluated and refined processes and procedures, driving continuous improvement in IT operations and service delivery.

     • Designed and documented solutions for in-house applications, contributing to the development of tailored software solutions.

     • Conducted User Acceptance Testing (UAT) on newly built in-house applications, validating functionality and preparing them for deployment.

     • Provided customer training on in-house applications, enhancing user competency and adoption across client bases.

Company's Business Nature: Education

Reference(s):

• Mr. Larry Lo,
  Head of Information Technology,
  Contact information can be provided upon request

• Mr. John Turner,
  Head of Educational Technology,
  Reachable at +852.25257088 ext.555

Job Title(s):

1. Systems Engineer

   • Duration: approximately 5 Year

   • Job Duties:

     • Executed the installation, configuration, testing, maintenance, and data migration of IT operation management tools, system management tools, monitoring tools, operating systems (Windows Servers, Linux, macOS X Server), software applications, and databases (MySQL, MS SQL, Oracle, FileMaker Pro) across physical and virtual servers, including VMware ESXi, set up and implemented Google Workspace with a school-wide migration from FirstClass Mail to Google Workspace Gmail for email and collaboration, and established and administered sendmail and DHCP servers to support network and email functionality.

     • Firewall management and implement the migration of the firewall to a next-generation Palo Alto Firewall, including its integration with Apple Open Directory, LDAP, and Microsoft Active Directory to enhance security and authentication across the network.

     • Oversaw and executed data backup and restore operations using Veritas NetBackup, managing both onsite and offsite backups to ensure data integrity and disaster recovery readiness across virtual servers running VMware ESXi and physical servers on Windows Servers, Linux, and macOS X Server, and implemented the migration from Apple Open Directory (LDAP) to Microsoft Active Directory, ensuring seamless user authentication and system integration.

     • Managed system security operations, including password management, installation of security patches, and implementation of protective measures to safeguard critical infrastructure on VMware ESXi, Windows Servers, Linux, and macOS X Server environments.

     • Administered user management tasks, configuring and maintaining user accounts on LDAP, Microsoft Active Directory (AD), Group Policy Objects (GPO), FirstClass Mail, and Google Workspace, integrated with databases such as MySQL, MS SQL, Oracle, and FileMaker Pro.

     • Monitored and managed all systems, services, and infrastructure, including network equipment, using Nagios and Zabbix to ensure optimal performance and availability of VMware ESXi virtual servers and physical servers on Windows Servers, Linux, and macOS X Server.

     • Implemented the migration of all physical servers to virtual servers (P2V) using VMware ESXi, enhancing resource efficiency and scalability across the school’s IT infrastructure.

     • Implemented extensive automation using scripts on Windows and Linux, leveraging PowerShell and Shell to streamline system administration tasks, enhance efficiency, and reduce manual intervention.

     • Troubleshot and resolved a wide range of technical issues promptly, minimizing downtime across VMware ESXi virtual environments, physical servers on Windows Servers, Linux, and macOS X Server, and database platforms (MySQL, MS SQL, Oracle, FileMaker Pro).

     • Developed and maintained comprehensive documentation, including design specifications, deployment guides, administration manuals, and user guides, tailored to VMware ESXi, Windows Servers, Linux, macOS X Server, and database systems (MySQL, MS SQL, Oracle, FileMaker Pro).

     • Provided technical guidance and assistance to helpdesk staff, fostering a collaborative environment and elevating team capabilities in managing VMware ESXi, Windows Servers, Linux, macOS X Server, and associated databases.

     • Collaborated with IT leadership to align system enhancements with educational goals, ensuring technology solutions leveraging VMware ESXi, Windows Servers, Linux, macOS X Server, MySQL, MS SQL, Oracle, FileMaker Pro, and automation scripts supported the school’s academic and administrative needs.

2. Senior IT Customer Service Engineer

   • Duration: Approximately 1 year

   • Job Duties:

     • Established a new support team and launched OneDoor, a walk-in support area, to enhance customer service accessibility and operational efficiency.

     • Managed the Help Desk Support Team, overseeing daily operations, performance metrics, and staff development to ensure high-quality service delivery.

     • Served as a user-facing third-tier support specialist, providing advanced technical assistance to resolve complex issues for both internal staff and external clients.

     • Conducted deep diagnosis of user-reported issues, including problem reproduction and detailed analysis, to identify root causes and develop effective solutions.

     • Quantified user impact and prioritized solution implementation for internal and external systems, collaborating with the Support Team to optimize resource allocation.

     • Engaged with the Support Team and System/Network Teams to deliver prompt, high-quality workarounds and solutions, fostering cross-functional collaboration.

     • Identified, qualified, and documented opportunities for product, hardware, software, and process improvements, driving continuous enhancement of IT services.

     • Developed and refined support processes, tools, and documentation to strengthen the Support Team’s capabilities and streamline operational workflows.

     • Created user-focused content, including knowledge bases and how-to guides, to empower users and reduce dependency on support services.

     • Provided strategic input to IT leadership, aligning customer service enhancements with organizational goals and improving overall user satisfaction.

Business Nature: Education

Job Title(s):

1. IT Consultant / Systems Engineer / Software Developer / Web Developer

   • Duration: approximately 6 Years

   • Job Duties:

     • Client Consultation and Needs Assessment (IT Consultant Focus):

       • Engage with clients to understand their technical and business needs, including IT infrastructure, software requirements, and web presence (e.g., building an e-commerce site or improving system efficiency).

       • Analyze existing systems, software, or websites to identify issues (e.g., slow website performance, outdated servers, or security gaps).

       • Recommend solutions, such as cloud migrations, custom software, or responsive websites, tailored to client goals and budgets.

     • System Design and Implementation (Systems Engineer Focus):

       • Design and deploy IT infrastructure, such as networks, servers, or cloud platforms (e.g., AWS, Azure), ensuring scalability and integration with web applications.

       • Configure and maintain operating systems, databases, or hosting environments to support web and software solutions.

       • Troubleshoot system issues, like server downtime or web hosting failures, to ensure reliable performance.

     • Software Development and Customization (Software Developer Focus):

       • Develop custom software, scripts, or APIs (e.g., in Python, Java, or C#) for client applications, including backend logic for web systems.

       • Enhance or integrate existing software with web platforms (e.g., connecting a CRM to a website).

       • Write clean, documented code for maintainability and collaboration.

     • Web Development and Design (Web Developer Focus):

       • Design, develop, and deploy responsive websites or web applications using frontend technologies (e.g., HTML, CSS, JavaScript, React) and backend frameworks (e.g., Node.js, Django, PHP).

       • Create or customize content management systems (CMS) like WordPress or build e-commerce platforms (e.g., Shopify, WooCommerce) to meet client needs.

       • Optimize websites for performance, SEO, and accessibility, ensuring cross-browser compatibility and mobile responsiveness.

     • Project Management and Delivery:

       • Scope projects, estimate timelines/costs, and draft proposals for IT, software, or web development work (e.g., a website redesign with cloud integration).

       • Manage multiple freelance projects, prioritizing tasks and delivering solutions (e.g., a web app, server setup, or software tool) on time.

       • Test and deploy deliverables, ensuring they meet client requirements and industry standards (e.g., WCAG for web accessibility).

     • Security and Compliance:

       • Implement cybersecurity measures across systems and websites, such as SSL certificates, firewalls, or secure APIs, to protect client data.

       • Ensure compliance with regulations (e.g., GDPR for websites, HIPAA for software) and client-specific standards.

       • Conduct risk assessments for both IT infrastructure and web platforms, addressing vulnerabilities like SQL injection or weak authentication.

     • Maintenance and Support:

       • Provide ongoing support, such as updating websites, patching software, monitoring servers, or resolving user issues post-deployment.

       • Offer training or documentation to clients on managing their websites, software, or systems (e.g., updating a CMS or monitoring cloud resources).

       • Handle urgent requests, like fixing website crashes or system outages, often outside regular hours.

     • Business Development and Administration (Self Employed Freelance IT Specialist Focus):

       • Market services across IT, software, and web development via platforms like Upwork, LinkedIn, or a personal portfolio website.

       • Negotiate contracts, set rates, and invoice clients for diverse projects (e.g., building a website vs. configuring a server).

       • Manage finances, track hours, and handle taxes/legal requirements as a self-employed professional.

     • Continuous Learning and Adaptation:

       • Stay updated on IT trends (e.g., cloud computing), software frameworks (e.g., Spring), and web technologies (e.g., Next.js, WebAssembly).

       • Adapt to varied client needs, from small businesses wanting a simple website to enterprises needing complex web-integrated systems.

Company's Business Nature: Testing, Inspection and Certification (TIC)

Reference(s):

• Mr. Larry Lo,
  Senior Information Technology Manager
  Contact information can be provided upon request

• Mr. Ian J-Harrison,
  Director of Information Technology,
  Reachable at ian-j.harrison@bureauveritas.com

Job Title(s):

1. Senior IT Specialist

   • Duration: approximately 2 Years

   • Job Duties:

     • Enforced completion of compliance-related tasks across departments, including updating access controls and documenting data processing activities, by establishing deadlines and conducting follow-ups with department leads.

     • Collaborated with international development teams to ensure software and systems adhered to compliance standards, such as secure coding practices and data privacy regulations, fostering global alignment.

     • Communicated clear compliance requirements, including encryption standards and audit logging, to developers, providing detailed guidelines and actionable timelines to meet regulatory expectations.

     • Reviewed deliverables from overseas teams, such as code and system configurations, to verify alignment with organizational policies and regulatory frameworks, ensuring quality and compliance.

     • Assessed risks in departmental data practices and development outputs, identifying vulnerabilities such as unpatched systems or non-compliant APIs to enhance security posture.

     • Partnered with departments and overseas teams to develop and implement remediation plans, including software updates and revised data flows, to effectively mitigate compliance risks.

     • Tracked remediation progress and ensured timely resolution of identified issues, maintaining accountability and operational integrity.

     • Generated comprehensive reports on compliance status for leadership, detailing departmental progress, overseas team deliverables, and any outstanding issues to support decision-making.

     • Presented findings and actionable recommendations to stakeholders, advocating for measures to maintain or achieve compliance across the organization.

     • Provided strategic guidance to enhance cross-departmental compliance processes, leveraging insights from global teams to strengthen overall IT governance.